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A review of the history and development of TWA’s grievance procedure for non-contract employees. The author discusses a novel role for the neutral arbitrator in this setting….

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By land and by air: Two models of expedited grievance resolution

Descriptions of the following grievance resolution processes:1. Expedited arbitration in the Canadian Railway Office of Arbitration2. Ad hoc arbitration on Canadian Railroads3. American Airlines expedited grievance resolution process. (Includes the…

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