By land and by air: Two models of expedited grievance resolution
Dennis W. Coughlin, Judith A. Ladislaw, Abe Rosner, Jack P. Upchurch
March 16, 1997 Proceedings Database
Descriptions of the following grievance resolution processes:1. Expedited arbitration in the Canadian Railway Office of Arbitration2. Ad hoc arbitration on Canadian Railroads3. American Airlines expedited grievance resolution process. (Includes the full text of the CBA grievance process)