Arbitrator Moreau describes the similarities between the handling of grievances in the Canadian railway industry, and that of the United States. An investigation and hearing must be conducted prior to imposing discipline, a system that has served the parties well.

Descriptions of the following grievance resolution processes:1. Expedited arbitration in the Canadian Railway Office of Arbitration2. Ad hoc arbitration on Canadian Railroads3. American Airlines expedited grievance resolution process. (Includes the full text of the CBA grievance process)

A description of the Office of Arbitration within the Canadian Railway Board of Adjustment. The experience of the Office of Arbitration as an alternative to expedited arbitration. The process is viewed as avoiding the potential for superficiality of expedited proceedings while also being more cost-effective and expeditious than traditional arbitration.