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Workplace violence: When is a threat a threat?

A panel discussion of workplace violence and threat, and the discipline appropriate for each. The panelists’ examine a hypothetical case.In a separate paper within the same chapter, Attorney Boone describes the preparation and arguments that enable unions to win “threats of violence” arbitration cases.

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An examination of the difficulties confronting the union in cases of worker-on-worker violence. Various management approaches are critically assessed, including profiling and zero-tolerance policies. An alternative approach to addressing workplace stress, violence prevention and crisis management is offered.

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Violence in the workplace: Prevention strategies

A three-part approach is recommended as the best strategy to prevent violence: 1) pre-incident training, 2) stress-management interventions, and 3) employee victim debriefing. Warning signs of potential violent behavior, and calming methodologies are described. Comment is offered regarding the implications for the arbitrator of measures taken by management to avoid workplace violence, and how to …

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