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Professor Blomgren Bingham Her discusses dispute system design (DSD), the systematic planning for how to manage dispute respolution throu to manage it by focusing on interests rather than on rights or power.

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Mediation of discrimination complaints at the USPS: Purpose drives practice

The authors describe the reasons that the Postal Service has adopted transformative mediation, implemented through its REDRESS program, for the resolution of discrimination disputes. They describe the steps taken to design and implement the program, and the criteria used to measure its success.

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Reducing the costs of disputing : Panel discussion remarks

A discussion of the measures adopted by the U.S. and Canadian postal services to increase the effectiveness and reduce the incidence and costs of grievance disputes and arbitration.

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