Arbitration — as the parties see it:2. A union point of view

Suggestions on restoring attributes of arbitration that made it attractive: the curbing of hearings on frivolous grievances; the promotion of local resolution, to minimize time and costs; the development of a pool of acceptable and diverse arbitrators; and the avoidance of over-long, dicta-ridden and delayed decisions. The use of arbitrators as an anti-discrimination tool, and the greater use of mediation are suggested. Four expedited arbitration programs are described in detail.