The predominance of single-parent and dual-worker households has greatly increased the tension that employees feel between responsibilities to their jobs and responsibilities to their families. Labor arbitrators most commonly encounter work/family conflict issues in discipline and discharge grievances. The authors conducted an experimental survey or arbitrators designed to explore (1) whether demographic characteristics of grievants affect the outcome of the grievance process and (2) whether demographic characteristics of the arbitrator affect the outcome of grievances arising from work/family conflicts.