Synopsis By: Mackenzie - Proceeding Author: Stephen B. Goldberg

A description of the experiment, in the bituminous coal industry, of having an additional, optional mediation by an experienced arbitrator following the internal grievance procedure . A problem-solving approach is used and, if no settlement, is reached in mediation, an oral, nonbinding opinion is given by the mediator. In 325 instances where used, 275 (85%) of the cases were resolved without resort to arbitration.