Synopsis By: Lurie - Proceeding Author: George H. Cohen

George Cohen is Director of the Federal Mediation and Conciliation Service. He discusses the usefulness of mediation for the difficulties of first-contract negotiations, and the advantage gained by cultivating relationships in advance of bargaining. He discusses federal and private-sector training programs that have been effective, the latter including ArcelorMittal with the Steelworkers Union, and Kaiser Permanente with a coalition of unions.