Arbitration: Process or profession?

The author describes the Academy as a progenitor of arbitration as a profession. He asserts, however, that “both the arbitration process and the National Academy are in a time of trouble,” because “overprofessionalism” interferes with the attainment of social objectives, use of the grievance procedure for catharsis, securing justice for individual employees, and providing “a margin for organic growth” in the collective bargaining agreement.