Synopsis By: Lurie - Proceeding Author: Steven M. Bierig, Cathy McCann, Peter Rutter, Brian Sweep, Maria I. Torre

A panel discussion of the grievance procedures used to address the unique dispute resolution problems of the ALPA and AFA unions. At United Airlines, an unwieldy backlog of cases was reduced by structural changes to the process. At American Airlines, arbitrators gave their impressions of the merits.