Jack Northrup, through his personal involvement, was able to satisfactorily resolve most employee problems in the company’s early years. In 1946, although non-union, the company adopted a formal grievance procedure with arbitration as its final step. The author describes the dispute resolution process that was adopted and remained unchanged to the date of this article. The author is skeptical that the same process would work elsewhere or that processes used elsewhere could necessarily be successful transplanted to Northrup.