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The author describes the dilemmas posed by potentially dangerous employees, and proposes measures that can be taken to address and remedy the dangers. Recommendations are given for the approach arbitrators might take. The Post Office shooting at Royal Oak, Michigan is analyzed.

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The article notes the differences between arbitration in the United States and Canada, arising from differences of culture and of the respective arbitration systems. The author concludes that arbitration, which is based upon the rule of law in the workplace, can deal with only those who will ultimately obey the law. The killings at Concordia …

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An introduction to a chapter on violence in the workplace. The author notes the causes of employee stress and observes that arbitration, which is an adversarial process, may not be a productive recourse.

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