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The authors furnished NAA members with hypothetical scenarios and asked them to render a decision based on those scenarios. The results of the survey was that those grievance who offered sincere apologies, and those who had attained seniority received reduced disiplinary penalties.

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Report of a study of 207 arbitration awards published in Labor Arbitration Reports from 1950-1955 in which discharged employees were reinstated. Management and labor officials involved in the cases were surveyed. Statistical appendices are provided. Arbitrator Wolff suggests that employees who do not wish reinstatement may, instead, grieve for damages.

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