Examples of arbitrators’ practices that deviate from the parties’ expectations in the hearing and decision writing. Over familiarity with a party, expediting the procedure for personal convenience or to meet…

A discussion of the importance of careful decision-writing, pitfalls in decision-making, inadvertent harm that the arbitrator may cause to the parties and their relationship, and the disservice caused by going…

The authors note that in writing an arbitration decision, an arbitrator sorts and prioritizes the complexities of the parties’ stories and, most importantly, attempts to persuade the parties of the…

The first obligation of an arbitrator is, therefore, to understand the nature of the dispute, asking questions as necessary or convening an additional hearing. The second obligation is to resolve…